Contact / FAQ
General information requests, institutional contact, and process clarity.
Use this page for non-portal inquiries, institutional context, and answers to the questions vendors most often ask before entering the secure vendor process.
Request general information
Contact details
For institutional communication, clarifications, or coordination outside the protected portal, use the main program address below.
The UAH team handles general inquiries separately from the secure vendor process.
Frequently Asked Questions
Answers designed to reduce friction before onboarding starts.
Who should apply through the Vendor Portal Access page?
OEMs, distributors, agents, EPC providers, and service partners with relevant capability in Radiology, Radiotherapy, or Cardiac delivery should use the Vendor Portal Access application.
Does every approved vendor receive the same documents?
No. Document access is controlled by approved modality track, vendor role, document stage, and manual assignment where needed.
Is payment handled online through the website?
No. Phase one uses manual bank transfer and internal verification. Public bank details are not displayed on the site.
Can a company participate in more than one track?
Yes. A single company can be assigned to multiple tracks, and its portal access will reflect the union of approved document sets.
What stays outside the public website?
Detailed evaluation criteria, security and performance bond requirements, attachment templates, and tender-package specifics remain protected and are released only inside the vendor process.